Refund policy

Shipping & Returns

Shipping

Domestic ground shipping is free on all orders over $40. Everything else ships for $5. Standard shipping (2-3 days) is $10. Priority shipping (3-4 days) is $20.

Returns

Most items may be exchanged or returned for store credit within 30 days of receipt, customer pays return shipping fees. Stationery, candles, art prints, and bath & body products are final sale. Vintage items are sold as-is and are final sale.

Please make sure that the item is in its original condition, otherwise we won't be able to provide a refund. Please contact guest service at hello@rubysoldnew.com or (415) 894-2895 for assistance.